We are closely monitoring CDC and NH Safer at Home operating guidelines for:

• Outdoor attractions
• Water parks
• Summer Day Camps

Safety is our business and number one priority, we will operate accordingly and deliver a fun and safe experience.

Yes, guests are welcome to bring food, snacks, and drinks into the park.  No glass, no alcohol, all drinks must be in factory sealed package.

*Candia springs reserves the right to under reasonable conditions search bags, coolers and containers of which cannot be seen through. Including, but not limited to sharp objects, weapons, alcohol, glass, any other prohibited item or under any reasonable suspicion that a crime has been committed in accordance with Candia Springs Policy. If a guest refuses to comply with these policies, we reserve the right to refuse services at any time. 

All Tickets: No call/ No show/ Late arrivals – No refunds/ No Credits.

Day off participation: No Refunds or Credits.

We operate rain or shine, if we are unable to operate due to inclement weather management can issue our weather guarantee for lost time at their discretion.

DAILY TICKETS-NO REFUNDS, CHANGES, CANCELLATIONS WITHIN 24 HRS.

Change of plans: Water park, Aerial, Zip, and Ultimate reservations must be re-scheduled within 24 hrs. of tour start time to receive full credit to use another time (current season) when your schedule allows. NO REFUNDS, FULL CREDIT VALUE OF PRODUCT PURCHASED WILL BE ISSUED.

ADVENTURES:

Park operations are dependent on weather and business levels we may open/ close all or some attractions at any time: WEATHER GUARANTEES WILL BE ISSUED AT THE MOD’S DISCRETION.

GROUPS: 

Cancellations made 7 days in advance or more will receive a refund (excluding $100 group booking fee) or will receive credit for future participation.

Cancellations made less than 7 days in advance are NOT eligible for refund  (management will determine if a credit can be issued for future use, at their discretion based on circumstances of cancellation).

Reduction of group size cannot be made less than 7 days from date of group visit, if numbers are adjusted or you arrive with less guests than reserved you will be required to pay full amount from original reservation.

ADVENTURE CAMP:

Cancellations must made by May 01st. ($75 non-refundable deposit will not be refunded)

No cancellations after May 01st.  

Late camper pickup is subject to a $15 late fee, after the first 15 minutes an additional $1 per minute will be charged.

Please email mailto:info@candiasprings.com

Management will review all complaints.

Yes:

Aerial Forest/ Zip tour

For ages 7 and up.
Minimum height of 48″ Max Height 77″

Minimum weight is 50lbs
Maximum weight is 250lbs.**

Dry clothing and closed toe shoes are required.
Guests must arrive on time for their scheduled tour time.
A Release of Liability must be signed prior to participation. If under 18 yrs, a parent or legal guardian must sign.
Not recommended for women who are pregnant (consult doctor prior to visit).

**If we are unable to properly fit the harness, we cannot allow participation.

Participants must be:

• capable of performing specific safety tasks independently.
• willing to accept all risks, get specific training, and negotiate elements.
• able to read, listen and understand all rules, procedures, and instructions.
• of sound body and mind and NOT under the influence of alcohol or drugs.

AGE LEVEL 1 LEVEL 2
7 – 9 yrs Supervised With an Adult
10 – 12 yrs Supervised Supervised
13 – 14 yrs Solo Supervised
15+ yrs Solo Solo

• Solo: Can participate alone
• Supervised: Adult (18+) guiding children from the park ground (10 children per adult maximum)
• With an Adult: Adult (18+) must accompany children on ropes courses (2 children per adult maximum)

Water park restrictions:

The following are the specific restrictions for the Water park features.

• Speed Slides: guests must be a minimum height of 48″ and weigh less than 250 lbs.
• Twister Flume Slide: guests must be less than the maximum weight of 300 lbs. In addition, guests must be at least 36″ to ride alone or under 36″ to ride with another person on Twister.
• Vortex: Single riders only, max weight 250lbs Must be at least 48″ to ride alone.

Yes, the aerial forest requires supervision for minors, there is a general admission fee if it is necessary for you to supervise your minors.  General admission is required for the water park, you will still be using the facilities so an admission cost is required.

We operate rain or shine. For the safety of our guests and staff the park will close for thunder and lightening and re-open when it is safe to do so.  We do not offer refunds however, if we are unable to safely re-open due to inclement weather, weather guarantees will be issued for lost time at managements discretion.

We have a limited supply of complimentary lifejackets, we recommend coast guard approved type ll lifejackets.

We do recommend you bring your own especially for weak/non-swimmers.  We do require lifejackets for guests under 18 using the lake/ wibit inflatable. 

Late arrivals cannot always be accommodated, it is your responsibility to arrive on time, check travel and weather prior to your visit.

Guests are aware and agree to restrictions prior to their visit, if you do not meet requirements you will be unable to participate and no refund will be issued. 

Reservations are highly recommended! Tours often sell out so book in advance to guarantee space on your tour of choice.

Water park:

Appropriate swimwear(see rules), lifejackets, Towels, sun lotion. 

Aerial Forest/ Zip tour:

• Closed toe shoes that will not slip off.
• Dry, weather appropriate, clothing. We recommend longer shorts or tights that will fit comfortably under the leg straps of the harness.
• Sunscreen and bug-spray.